jilielive Terms and Conditions

1 Introduction and Consent

These terms and conditions ("Terms") apply to the use of the jilielive platform and all its services. By registering on this platform or using its services in any way, you confirm that you have read, understood, and fully agreed to these Terms.

jilielive is an online entertainment and betting platform operated for users in Bangladesh. The platform offers cricket betting, slots, live casino, and a variety of other entertainment services.

2 Eligibility and Account Registration

To open an account and use services on jilielive, the following conditions must be met:

• You must be at least 21 years of age.
• You must provide accurate and truthful information at the time of registration.
• Each person may open only one account. Operating multiple accounts is prohibited and may result in all accounts being closed.
• Your account password and login details must be kept confidential — you may not allow third parties to use your account.
• You are fully responsible for all activity carried out through your account.
• jilielive may request additional documents for identity verification when necessary (KYC process).

3 Deposit Terms

The following rules apply to depositing funds on jilielive:

• Minimum deposit amount: ৳200 (for each payment method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Deposited funds must come only from the registered user's own account.
• Deposits from third-party accounts are strictly prohibited.
• jilielive reserves the right to hold funds from suspicious transactions until verification is complete.

4 Withdrawal Terms

The following conditions must be followed to withdraw funds:

• Minimum withdrawal amount: ৳1,000.
• Standard withdrawal processing time: 15 minutes to 2 hours.
• Full account verification (KYC) must be completed before making a withdrawal request.
• Withdrawn funds will be sent only to the account from which the deposit was made.
• Wagering requirements must be met before withdrawing funds earned from bonuses.
• Withdrawals may be delayed or cancelled in cases of unusual or suspicious activity.
• jilielive may request documents for additional verification when necessary.

5 Bonuses and Promotional Offers

jilielive offers various bonuses and promotional offers from time to time. The following terms apply to these offers:

5.1 Welcome Bonus

• New members will receive a 100% bonus up to ৳5,000 on their first deposit.
• Example: Deposit ৳1,000 and receive ৳1,000 bonus → total balance ৳2,000.
• Example: Deposit ৳12,000 and receive a maximum ৳5,000 bonus → total balance ৳17,000.
• Wagering requirement: 15 times the bonus amount.
• An account may not receive the welcome bonus more than once.

5.2 General Bonus Terms

• Wagering requirements must be met before withdrawing the bonus and any winnings earned from the bonus.
• Multiple bonuses cannot be used at the same time.
• jilielive reserves the right to change or cancel any bonus offer at any time.
• If evidence of bonus abuse is found, the relevant account may be closed.
• This bonus is not linked to any offers from bKash, Nagad, or other payment providers.

5.3 VIP Program

The jilielive VIP program has three tiers:

• Bronze: Weekly cashback of up to 0.3%.
• Silver: Weekly cashback of up to 0.5%.
• Gold: Weekly cashback of up to 0.8%.

It is possible to move up to a higher tier through regular play. VIP benefits may change at jilielive's discretion.

6 Betting and Gaming Rules

The following rules apply to betting and gaming on the jilielive platform:

• All bets and gaming activities are conducted fairly and in accordance with applicable regulations.
• If a bet is cancelled due to a technical error or server issue, the staked amount will be refunded.
• Winnings obtained by exploiting a game bug or technical loophole are not valid and may be cancelled.
• Using software or automation tools to play is strictly prohibited.
• Separate detailed rules apply to cricket betting and sports betting, which can be found in the relevant section.
• For bets placed on live events, a bet cannot be cancelled after the result has been determined.

7 Prohibited Activities

The following activities are strictly prohibited on the jilielive platform:

• Money laundering or payment from illegal sources.
• Operating multiple accounts or using another person's account.
• Attempting to hack or gain unauthorized access to the platform's systems.
• Bonus abuse or registering under multiple identities to obtain bonuses.
• Fraud or misconduct toward other users.
• Placing bets in the name of or on behalf of a third party.
• Unauthorized copying, publishing, or distributing any content from the platform.

8 Privacy and Data Protection

For details on how we collect, store, and use your personal information, please read our full Privacy Policy. The key points are outlined below:

• jilielive uses SSL encryption technology to keep all data secure.
• User data is not sold to third parties.
• Data is used only to provide services, verify identity, and meet legal obligations.
• You may request account closure, however some data may be retained for a specified period due to legal obligations.

9 Responsible Gaming

jilielive places the highest importance on responsible gaming. We believe gaming should be for entertainment and should never be a cause of financial hardship.

• You can set deposit limits, session limits, or take a voluntary break on your account at any time.
• If you notice signs of gaming addiction, contact us immediately.
• It is the responsibility of parents and guardians to keep minors away from gaming.

For more details on responsible gaming, please visit our Responsible Gaming page.

10 Intellectual Property Rights

All content, designs, logos, graphics, software, and other materials on the jilielive platform are the intellectual property of jilielive. Prior permission is required to use, copy, or distribute these materials.

• Content from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe is subject to their own respective ownership rights.
• Reverse engineering or decompiling any part of the platform is prohibited.

11 Service Interruption and Limitation of Liability

jilielive provides its platform on an "as is" basis. jilielive will not be held liable in the following situations:

• Loss caused by internet disconnection, power outage, or issues with the user's device.
• Transaction delays caused by system outages from third-party payment providers (bKash, Nagad, etc.).
• Security breaches resulting from the user's own negligence.
• Any missed bets due to temporary service downtime.

jilielive reserves the right to temporarily suspend services for maintenance or upgrades, with or without prior notice.

12 Account Suspension and Closure

jilielive may suspend or permanently close an account in the following situations:

• In cases of violation of these Terms.
• If registration was completed using false or inaccurate information.
• If evidence of suspicious financial activity or fraud is found.
• At the user's own request.
• After a prolonged period of inactivity (for a defined period of time).

Before an account is closed, the opportunity to withdraw the valid balance (excluding bonuses) will be provided, however the balance may be confiscated in cases of prohibited activity.

13 Dispute Resolution

For any dispute or complaint, you are requested to first contact our customer service team. Our 24/7 live chat support is available in Bengali.

• After a complaint is submitted, jilielive will investigate and attempt to provide a resolution within a reasonable timeframe.
• jilielive's decision will be considered final unless a separate legal process is followed.
• For disputes related to gaming outcomes, the game server logs will be used as evidence.

Contact us by email: [email protected]

14 Changes to Terms

jilielive reserves the right to change, amend, or update these terms and conditions at any time. After any changes, the updated terms will be published on the platform and the "Last Updated" date will change.

Continued use of the platform after any changes will be considered acceptance of the new terms. We therefore recommend visiting this page regularly.

15 Contact and Support

If you have any questions or need clarification regarding these terms and conditions, please contact us:

• 24/7 live chat support is available in Bengali.
• Email: [email protected]

For more information, visit our FAQ page, Privacy Policy and Responsible Gaming page.