jilielive's Privacy Policy

1 Introduction

jilielive is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy document explains how jilielive collects, uses, stores, and protects your personal information.

By using our platform, you are considered to have given your consent to the terms described in this privacy policy. Please read this policy carefully. If you do not agree with any part of it, you are requested to stop using our services.

This privacy policy applies to all services, websites, and mobile platforms of jilielive.

2 What Information We Collect

jilielive collects various types of information that help us improve our service quality and provide you with a safe and convenient experience. The different categories of information collected are listed below:

2.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name
• Date of birth (for age verification — proof of age 21+)
• Email address
• Username and password
• Current address
• National ID card or passport details (for identity verification)

2.2 Financial Information

To process deposits and withdrawals, we collect:

• bKash, Nagad, Rocket, or Upay account number (partial, for security purposes)
• Bank account details (if bank transfer is used)
• Transaction history and amounts

2.3 Technical and Device Information

What is automatically collected while using the platform:

• IP address and approximate location information
• Browser type and version
• Device type, operating system
• Site access time and session duration
• Behavioral data collected through cookies and tracking technologies

2.4 Communication and Support Information

If you contact us via live chat or email, details of that conversation may be stored in our system and used to provide better service in the future.

3 How We Use Your Information

jilielive uses collected information only for legitimate and specific purposes. We never use your information inappropriately or for the purpose of selling it to third parties.

The main reasons we use your information are:

• Creating accounts and verifying identity
• Processing deposit and withdrawal transactions
• Confirming age verification (21 years or older)
• Ensuring platform security and preventing fraud
• Providing customer service and support
• Sending promotional offers and bonus-related information (with consent)
• Implementing responsible gaming policies
• Meeting legal and regulatory obligations
• Improving platform functionality and user experience

We never use your information to make automated decisions that are harmful to you.

4 Sharing Information with Third Parties

jilielive does not sell or transfer your personal information to third parties for commercial purposes. However, sharing information may be necessary in certain situations:

4.1 Service Provider Partners

We use trusted third-party services for payment processing, identity verification, technical infrastructure management, or customer service. These partners are given limited access to only the information needed to carry out their specific tasks, and they are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may provide relevant information to authorities when required by court orders, lawful requests from law enforcement agencies, or to comply with anti-money laundering (AML) regulations.

4.3 Business Restructuring

In the event of a company merger, acquisition, or other business restructuring, user information may be transferred to the new entity. Users will be notified in advance in such cases.

5 Cookies and Tracking Technologies

jilielive uses cookies and similar tracking technologies to improve the user experience. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and security. The platform cannot function properly without these.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Collect aggregate data to understand how users are using the platform.
• Marketing Cookies: Used to display relevant advertisements and promotions.

5.2 Cookie Control

You can control or disable cookies from your browser settings. However, please note that disabling essential cookies may affect the functionality of the platform.

We use industry-standard security technologies and conduct regular security audits. However, no method on the internet is 100% impenetrable. If a security breach occurs, we will notify the affected users within the legally required timeframe.

You also bear partial responsibility for protecting your account security. Use a strong password and never share your login details with anyone.

6 Data Retention Period

jilielive retains your information for as long as necessary. The retention period depends on the type and purpose of the information:

• Account Information: While the account is active and for at least five years after closure, in compliance with financial regulations.
• Transaction Records: Retained for up to seven years in accordance with financial regulatory requirements.
• Cookie and Browsing Data: Automatically deleted at the end of a session or after a set period, depending on the type of cookie.
• Support Communications: For up to two years after the issue is resolved.

Unless required by legal obligation, information is securely deleted or anonymised at the end of the specified retention period.

7 Your Rights

As a user of jilielive, you have the following rights:

7.1 Right to Access Information

You may request to know what information we hold about you. We will provide you with a copy of that information.

7.2 Right to Correct Information

If any information stored about you is incorrect or incomplete, you may request that it be corrected.

7.3 Right to Delete Information

In certain circumstances, you have the right to request the deletion of your personal information. However, some information may not be possible to delete due to legal obligations.

7.4 Right to Object to Processing

You have the right to object to the use of your information for marketing purposes. Contact us to exercise this right.

7.5 Right to Data Portability

You may request to receive the information you have provided in a structured, machine-readable format.

To exercise any of the above rights, email us at [email protected] or contact us via 24/7 live chat. We will try to respond to your request within 30 business days.

8 Privacy of Minors

jilielive strictly provides services only to individuals aged 21 or older. We do not intentionally collect any personal information from minors.

Age is verified at the time of registration, and if a minor has created an account by any means and this comes to our attention, that account will be immediately closed and all collected information will be deleted.

If you believe a minor is using our platform, please let us know at [email protected].

9 Changes to This Policy

jilielive may update this privacy policy from time to time. For significant changes, we will publish a notice on the website and send a message to registered email addresses.

The latest version of the policy will always be available on this page. Continued use of the platform after any changes indicates that you have accepted the new policy.

We recommend that you review this policy periodically so that you remain informed about the latest changes.

10 Related Policies

All policies of jilielive work together. You are encouraged to read the following pages to fully understand our services:

• Terms and Conditions — All terms for using the platform
• Responsible Gaming — Guidelines for safe and healthy betting
• About Us — The identity and mission of jilielive
• FAQ — Common questions and answers